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information & faq's
About Us The Workshop is a family run business that have been specialized in the making of Quality Stained and Fused Glass for almost 20 Years!
Making A Purchase Making a purchase could not be easier. Just click the items you wish to buy and put them into your shopping cart. After you have finished your selection click on "view cart". Since we use Pay pal we will not personally log any of your bank details, all we need is your postage address, our computers will not store any private information about you and will certainly not give your details to any third parties. We accept most credit and debit cards (including Visa, Master Card, Switch, Solo, JCB and Electron). We are also able to accept cheque payments from Uk customers. If you wish to pay buy cheque, please make these payable to Lorraine Cole @ The Workshop and send this to 139 Winter Rd, Portsmouth. Southsea, Hampshire, PO4 8DR. Please e mail us so your order can be confirmed or telephone on 02392297741 then your item can be reserved until payment has cleared. Thank you.
Shipping And Handling Uk delivery is charged at £5.85 per order. International delivery is £8.85 per order. All our items are packed securely to ensure safe delivery.
Delivery Schedule We aim to despatch goods within 2 working days, however if your item needs to be made to order this can take up to 4 days but we will notify you!
Tax Charges Sales tax (Non EU orders)- The appropriate payments of sales taxes/import duties are the responsibility of the purchaser. Sales tax (Uk orders and EU countries)- All taxes and duties will be paid by us.
Credit Card Security Since we use Pay pal we do not hold any of your bank details.
Guarantee We operate a "no- quibble" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition (and packaging) within 14 days from date of invoice. We will issue a full refund for the price you paid for the item (this does NOT include postage).
Privacy Policy We do not disclose, rent or sell buyers information to third parties.
Returns Policy We operate a "no- quibble" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition (and packaging) within 14 days from date of invoice. We will issue a full refund for the price you paid for the item (this does NOT include postage).
If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.
If the item is damaged please contact us and we will arrange a replacement or refund.
Tel: 02392 297741 Email: info@glass-workshop.co.uk
To return an item, please send the item to The Workshop, 139 Winter Road, Portsmouth, Hampshire, PO4 8DR. Please pack the item securely. For your own protection we recommend that you use a recorded- delivery service. This returns policy does not affect your statutory rights.
Remittance Terms You can pay for your goods by most credit/ debit cards either through Paypal or by telephone 02392297741. You can also pay for your goods by cheque.
free estimates given
ANY ENQUIRIES ARE ALWAYS WELCOME